FAQ

Yes. We offer samples that you can either borrow or purchase directly in-store. This allows you to test colors, textures, and finishes in your real environment, under your natural lighting. It is the best way to confirm how well the flooring matches your décor and furniture. Our advisors can also help you compare multiple options.

We maintain a large inventory of flooring, tiles, and accessories to ensure fast availability. Some popular models are usually in stock, while others may require special orders depending on color, size, or collection. If you have an urgent project, we can check real-time availability for you.

Yes. Our team of professional installers is trained to install all types of flooring: vinyl, SPC, LVT, solid hardwood, engineered wood, laminate, ceramic tile, carpet, and even staircases. We follow manufacturers’ recommendations to ensure a durable, stable installation that meets industry standards. Proper leveling, the right underlayment, and thorough surface preparation ensure impeccable results.

Yes. We offer complete removal of your existing flooring, including carpet, old laminate, ceramic tile, glued floors, or hardwood, depending on your needs. We use the proper equipment to ensure a clean, fast, and safe removal while preparing the surface for the new installation.

Yes, we offer flooring repair services. Whether it is scratches, loose boards, water damage, or wear over time, our estimators can assess the situation and recommend the best solution. Repair feasibility depends on the type of flooring and the extent of the damage.

Yes. We provide complete sanding, staining, and finishing services for wood floors. Sanding restores the floor’s like-new appearance, removes scratches, stains, and old finishes, and allows you to completely change the floor color based on your preferences.

Yes. Sanding removes the old stain or color so you can select a new finish. Some wood species react differently; we can confirm feasibility on-site and advise you on the best stain options.

We offer a full range of professional finishes: matte, satin, semi-gloss, and gloss. We explain the differences to help you choose the best option for your lifestyle.

Yes. We offer complete stair sanding services, including treads, risers, stringers, and railings. This service modernizes existing staircases or coordinates them with your flooring.

Delivery times vary depending on the product. In-stock items can often be delivered quickly, while special orders may take between 1 and 4 weeks depending on the supplier and availability. We can confirm lead times at the time of purchase.

We offer delivery across a wide region. Fees vary based on distance, product type, and volume. Our team can provide a fast and accurate estimate.

No. There are no handling fees for in-store purchases.

Returns are accepted under certain conditions: packaging must be intact, boxes unopened, and products must not be cut or used. Some special orders are non-refundable. Return fees may apply and are determined at the time of sale. Our team will provide details specific to your purchase.

Since basements are naturally more humid, we recommend moisture-resistant materials such as SPC or LVT vinyl flooring, ceramic tile, or floating floors with a vapor barrier. Solid hardwood is generally not recommended.

To choose the right flooring, consider:

• Your lifestyle (pets, children, traffic)
• Room usage (humidity, heating, level)
• Your budget
• Desired aesthetic

An advisor can review your project and recommend the best materials.

Soundproofing is essential in condos. Recommended options include:

• SPC or LVT vinyl (very stable and quiet)
• Engineered wood compatible with acoustic membranes
• Laminate with sound-reducing underlayment

Several options are available depending on your style and budget: carpet, SPC vinyl, engineered wood, or solid wood treads. Each option offers different durability and aesthetics.

Solid hardwood is rarely recommended over radiant heating systems because it can react to heat. Engineered wood is far more compatible and stable.

Absolutely. Ceramic tile is one of the most compatible materials with radiant floor heating due to its thermal conductivity.

Yes, under several types of flooring:

• Ceramic tile: ideal
• Vinyl: depending on manufacturer recommendations
• Solid/engineered wood: with precautions
• Laminate: only certain models

Yes. We offer stair treads, risers, nosings, stringers, and other stair components at our Boucherville and Alma stores.

Yes. We offer several specialized materials designed for garages, depending on residential or commercial use.

Yes. We offer quartz and ceramic countertops. An advisor can help you choose the ideal style and finish.

Yes. We offer in-home design services to help you choose colors, materials, textures, and finishes that best suit your space and style. Designers provide solutions tailored to your tastes and budget.

Yes. We fully customize your project based on your needs—whether for flooring, a full room, a staircase, or a turnkey project. We guide you from material selection through project completion.

Yes. We handle residential, semi-commercial, and light commercial projects. We recommend materials suited for high traffic, durability, and ease of maintenance.

Solid hardwood is made from a single piece of wood and can be sanded multiple times. Engineered wood consists of multiple layers, making it more stable against humidity changes while offering comparable durability. Both provide a premium look.

Engineered wood is not necessarily harder, but it is more stable with changes in humidity and temperature. It is an excellent choice for condos, basements, and radiant-heated floors.

No. Solid hardwood can absorb moisture and warp. Engineered wood is a safer and more durable alternative.

Yes. Solid hardwood and engineered wood can be sanded 1 to 2 times, depending on the thickness of the wear layer.

Wide planks are very popular due to their modern look and ability to visually enlarge rooms.

Ceramic is more porous and affordable, ideal for walls or low-traffic areas. Porcelain is denser, more durable, and moisture-resistant—perfect for bathrooms, kitchens, and floors.

Yes. Due to its low porosity, porcelain is highly water-resistant and ideal for wet areas.

Clean with a mild, non-abrasive cleaner. Grout lines may require deeper cleaning or resealing depending on the grout type.

Some water-resistant models can withstand splashes, but laminate is generally not recommended in very wet areas.

Yes, provided moisture is properly controlled and a vapor-barrier underlayment is installed.

Modern laminate floors are very durable, but furniture without pads and certain pets can cause scratches.

Yes. SPC and LVT vinyl are among the best choices for areas prone to moisture, such as basements or kitchens.

LVT is more flexible and comfortable. SPC has a stone core, making it extremely stable, durable, and waterproof.

Yes. They are ideal for wet rooms and environments where water resistance is essential.

Yes. It is highly resistant, though very heavy impacts can leave marks.

Yes. We offer a range of commercial-grade mats for businesses, offices, and high-traffic entrances.